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FAQ

HOW LONG WILL MY ORDER TAKE?

All orders have an estimated delivery time of 5-7 working days and we use Royal Mail's First Class service. If you would like an order by a certain date, please get in touch before you order to make sure this is possible.

Personalised orders can take longer. If your specific order is going to take longer than 7 days to delivery, we will let you know.

Most of our products will fit through your letter box. If you are worried about not being in to receive one of our larger items such as our Money Banks, please leave a note at the checkout stating a safe place the postie can deliver to and we will make this visible on the parcel.

HOW MUCH IS UK DELIVERY?

UK Standard delivery is FREE on all orders!

We hope to offer Express Delivery in the near future.

DO YOU SHIP INTERNATIONALLY?

Yes we do! The shipping cost is based on your location and the weight of your order and can be calculated at checkout. We use Royal Mail's International 'Tracked' and 'Tracked & Signed' Services.

If you have any problems at the checkout because of your location, please email us at hello@designedbysarah.co.uk and we will arrange delivery for you.

HOW DO I PAY?

You can pay securely with either PayPal or credit card.

All major debit and credit cards are accepted.

After you have placed your order you will receive email confirmation of the transaction.

WHAT IF I AM NOT HAPPY WITH MY ORDER?

If for any reason you are not happy with you goods you may return your order within 30 days. All goods must be returned in original condition. Please contact us before returning any items.

Please note that personalised prints and products cannot be returned unless faulty or an error has been made by Sarah Catherine.

Please see our Terms & Conditions for more details on returns, refunds and exchanges.